SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
We collect information from you in several different ways on this Website, including without limitation:
1. Personal details: your name, email address, postal address, and contact number;
2. Financial information: billing address;
3. Other information related to your request for our products or services.
During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
We provide an inquiry form and a signup form for wholesale customers. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address and other information about your business, such as: type of business, equipment and estimated monthly volume. We then use the information you provide to contact you and discuss your requests.
Our Website permits you to enter your name and email address to subscribe to our retail newsletters. For new wholesale customers, we provide you the choice of subscribing to our Wholesale newsletter through the signup form. With your consent, we can keep you up-to-date on all the latest products, services and news.
We collect non-personal information about users whenever they interact with our website or apps. Non-personal information may include the device name, the type of device and technical information about a user’s means of connection to our application, such as the operating system and the Internet service providers utilized and other similar information.
SECTION 2 - PURPOSE OF THE INFORMATION WE COLLECT
Our purpose in collecting information from you is to provide an efficient, meaningful and customized experience for the following purposes:
To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.
To improve our website and applications
We may use the feedback you provide to improve our products and services.
To send periodic emails
We may use the email address provided by users to send information and updates about your order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt into our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If the user would like to unsubscribe at any time, we include detailed instructions at the bottom of each email.
You may unsubscribe from email newsletters at any time by clicking ‘unsubscribe’ on our email newsletters or by contacting our Customer Service team on 0799 343 9943 or by email to firstname.lastname@example.org (08:00 – 17:00 – Monday to Friday).
SECTION 3 - SCOPE OF USE
Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using this site. Specifically, your personal information may be used by us for the following reasons:
We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.
Communication with you
We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt out of future emails whenever we send a newsletter.
We do not sell, trade, or rent users’ personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the above purposes. We may use third-party service providers to help us operate our business and apps or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.
With your consent, we may share your personal information with business partners with whom we may jointly offer products or services or whose products or services may be offered through our services. You can tell when a third party is involved in a product or service because their name will appear, either alone or with ours. If you choose to use these products or services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. If you wish to allow no longer that third party to use your information, you may opt-out by contacting that third party directly.
Please be aware that we are entitled to disclose your personal information to the police or any other regulatory or government authority investigating suspected illegal activities if we are asked to do so.
SECTION 4 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and shop with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we adhere to payment methods that follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 5 - THIRD-PARTY ACTIVITIES
Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
When you use this site you may notice some cookies that are not related to Origin Coffee or Shopify. When you visit a page that contains embedded content, for example from Vimeo, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
SECTION 6 - CONSENT
By using this site, you warrant that you are legally capable of entering into binding contracts and that the personal information which you are required to provide is accurate, current and complete in all respects. You also warrant that you will notify us immediately of any changes to your personal information by updating your online account or contacting our Customer Service team via email or through one of the methods outlined above.
SECTION 7 - GOVERNING LAW
These Terms and Conditions and any separate agreements whereby we provide you products and services shall be governed by and construed in accordance with The Socialist Republic of Vietnam law. Any dispute arising from or related to such contracts shall be subject to the non-exclusive jurisdiction of The Socialist Republic of Vietnam.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 9 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Customer Service team before using and/or placing an order. Please see the contact details and opening hours below.
Phone: 0799 343 943
43 Services Trading Production Limited Liability Company
43 Tran Tan Moi, Hoa Thuan Tay Ward, Hai Chau District, Danang City
Business registration certificate number: 0401983565