FAQs
Coffee is seasonal, so at different times of the year we use different coffees. Origin info can be found on the batch of every coffee jar, have full traceability over the entire supply chain. This way we can guarantee quality and sustainability.
We are working with incredibly dedicated farmers growing some of the best coffees in the world. We pay for quality - the better the coffee, the more we pay. It's the only incentive to establish sustainability and quality. All our coffees are fresh in season and fully traceable.
Read more about our partners - here.
We create a new and unique profile for each coffee we roast. Although the profiles are different, our approach is always the same, to highlight and accentuate the flavours created at the farm and mill. This means we don’t label our coffees as espresso, filter, dark or light roast. All of our coffees are omni-roast, meant to be delicious however you brew. We believe the heart of speciality is keeping the identity and character of every coffee intact and alive, no matter the brew method.
Our approach to coffee sourcing is, wherever feasible, through Direct Trade, which is really key within the specialty coffee market. This means that not only are the farmers we work with paid fairly/fairly traded but that we develop long-term relationships with them to ensure environmental and social sustainability.
We follow a sourcing practice called Direct Trade, not Fairtrade. When it comes to growing coffee, we trust it’s our producers who know how to do it best. Although Fairtrade has done so much for the coffee industry, it does come with certain restrictions which impacts how coffee producers work. We trust that the people we work with to ensure the quality and sustainability.
Paying up for quality is the key incentive for sustainable farming. We also promise each farm not to blend their coffees and to promote their business - by putting their information on each of our coffee jars and posts. Most organic coffee farms are only looking at one aspect: No chemicals. Which is an important factor, but there are many others: Labor has to be paid well. Water has to be recycled. Pristine forest and wildlife have to be looked after. Most importantly: There is rarely high cup quality in organic coffee. We look very closely at every farm we work with. In order not to discriminate those who are not certified organic.
Our coffee performs best when thoroughly rested. For both espresso and filter brewing, they peak after 30 days. In the case of filters, we are happy to brew them after 14 days, but after a month is ideal. The experience will be far superior; better flavor clarity, more integrated acidity, and less bitterness. They simply open up, tasting more transparent and structured. We've also written a more in-depth blog post about this.
Ideally, coffee should be stored in an airtight container, kept at room temperature and out of direct sunlight if possible. As these factors may contribute to the loss of freshness and deterioration of the coffee beans.
You can brew all of our coffees any way you want. Read more our Coffee Guide - here.
Please note those recipes are based on what we serve in our coffee shops.
We would recommend leaving 7 days after the roast date before brewing, as this allows the coffee to fully degas, for the flavours to develop and allows a more consistent brew. Of course, some drinkers prefer their coffee even fresher. Ultimately, it’s down to your taste preferences.
Read our blog on resting coffee - here
All our bags are now fully home compostable.You can compost them at home or send them back to us at the Roastery.
Read our blog on the materials - here
We really do! We try and brew our coffees many different ways to see how they taste but we always want to hear what people thought - good or bad - about how our coffees taste. If you'd like to leave some feedback - here. XLIII Coffee'd love to read it
Yes. Please contact us via mail sales@xliiicoffee.com and we'll sort you out asap.
We love partnering with quality people who appreciate our coffees as much as we do. Please get in touch with our wholesale team via this contact form - here.
Yes. All our international orders are sent via our prestigious shipping partner and must be under 2kg in weight.
Just enter your shipping details on the checkout page to see if we deliver to your country.
Read more about Shipping & Returns - here.
Log in to your account, go to My Account and click 'Edit' next to your address.
We charge you on the day you order. For coffee subscribers you can always check your upcoming shipments by logging in to your account.
You can change or cancel your order by contacting us at service@xliiicoffee.com. Please provide your name, order number, and any changes you might have. You can change your order until it's been shipped. If you wish to change your order after it's been shipped, please refer to our Shiping & Returns policy - here. For coffee subscribers, you can not cancel or make any changes.
You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive delivery info and our carrier.
Orders shipped with our Standard delivery option are delivered within 3-15 business days from shipment, depending on location.
Read more about Shipping & Returns - here.
You must contact us within 7 days of delivery and tell us your order number and the issue on the subject line. Also please attach the following photo (a photo of the delivered products inside the box used for the delivery) to the email service@xliiicoffee.com. We'll get back to you with a solution as soon as possible.
Please send us a message via services@xliiicoffee.com with a short description of the issue along with the name of the recipient and order number. We will then send a request to our carrier to locate your package. Please wait to contact us until after the allowed shipment period of 15 weekdays!
If your parcel is stopped at customs and needs extra paperwork, please reach out to us.
Please note that we do not take responsability for customs clearance or any import tax, country-specific customs charges, or local country tax.
Read more about Shipping & Returns - here.
You are eligible to return all products bought online (except for coffee) within 7 days of delivery. For more information please refer to our Shiping & Returns policy - here.
You can pay with VISA, Mastercard, JCB, American Express; ATM Cards (of 28 local banks), Internet Banking (of 14 local banks); QR scan (via mobile application of 14 domestic banks); Local and oversea E-Wallet (Ngân Lượng, VIMO, ViettelPay) & (Wechat, Alipay).
We have put together a little list and map of our coffee shops - here.
The Discovery Subscription is our at-home specialty coffee exploration package, curated and delivered monthly by XLIII Coffee. Each month, you'll receive two unique Specialty Coffees, often limited releases or the latest arrivals from renowned growing regions, roasted Extremely Light to preserve their original flavor profile. It's a journey to build your personal coffee tasting library.
It offers convenience (delivery to your door), the element of surprise and curated discovery (no need to choose yourself), and access to unique, limited-quantity lots that may not be available otherwise. Each box includes detailed origin information and guidance to help you fully "Taste the Origin" at home.
Each monthly Discovery Subscription box includes two different Specialty Coffees (please check the registration page for specific weight details per bag). Delivery typically occurs during the first week of the month, ensuring you have fresh beans to start your exploration.
The Discovery Subscription involves a fixed investment of 1,500,000 VND per 1-month package. (Note: Please refer to the official product registration page for specific details on billing cycles - e.g., monthly or quarterly.) This is a wise investment for accessing premium Specialty Coffee and expanding your coffee knowledge.
The Hunter Subscription is a flexible package from XLIII Coffee, offering you 10 cups of high-quality Specialty Coffee at our locations for a fixed price (850,000 VND). It's designed for convenience, savings, and the freedom to enjoy original flavor coffee according to your own rhythm.
The Hunter Subscription applies to items on our Specialty Coffee menu (e.g., Shot, Filter, Milkbase, brewed from our specialty beans). We exclusively use high-quality, directly imported beans, ensuring origin transparency and preserving original flavor in line with our "Taste the Origin" philosophy. (Note: Some special or limited-edition items may be excluded; please ask our Workers for details).
Flexibility is key. Your 10 coffees have no expiration date from the day you sign up. Enjoy them whenever you wish. The Hunter Subscription has no daily usage limit. You have complete freedom in how often you enjoy your coffee.
The Hunter Subscription offers convenience (no need for payment each time), flexibility (no time or daily limits), and typically provides cost savings per cup compared to individual purchases, making it easy to maintain your ritual of enjoying high-quality Specialty Coffee at XLIII Coffee.
The Specialty Coffee Experience is an immersive sensory journey, lasting 60-120 minutes, designed for you to explore the depth of Specialty Coffee. The experience includes tasting coffee prepared using three distinct brewing methods (highlighting diverse flavor aspects of the same or different beans) and a meticulously selected artisanal pastry set for harmonious pairing. Throughout the session, you'll be guided by one of our expert Coffee Workers.
The goal is to guide you beyond merely "tasting" coffee towards appreciation and understanding (deeply "Tasting the Origin"). We aim for you to perceive the origin story, understand the art of our Extremely Light Roast, and discover characteristic flavor notes through different brewing techniques, all within an environment designed for sensory reset.
To maintain the element of surprise and discovery, the specific coffees and pastries are often an exciting mystery curated by the XLIII team, based on the most exceptional lots available at the time. This ensures each experience is unique and reflects the best of the season. However, if you have special requirements (e.g., allergies, caffeine sensitivity), please inform us when booking.
The Specialty Coffee Experience is available at all XLIII Coffee locations. After you register, our team will contact you to confirm the most suitable time and location, and discuss any special requests.
We require booking at least 1 day in advance to allow us to meticulously prepare the space, ingredients, and personnel, ensuring your experience is seamless and personal. The fixed price is 1,000,000 VND per person (VAT included). A 20% discount is available for groups or customers from our partners.
Hunter Subscription: For flexible and cost-effective enjoyment of Specialty Coffee at our locations (10 cups, no time limit).
Specialty Coffee Experience: An immersive, guided tasting session at our locations (1-2 hours), exploring brewing methods and pairings (requires booking).
Discovery Subscription: A curated at-home exploration package, receiving 2 unique Specialty Coffee beans delivered monthly.
XLIII Coffee focuses exclusively on the highest quality Specialty Coffee, sourced transparently and directly from reputable farms. We invest heavily in rigorous quality control, a unique Extremely Light Roast technique to preserve original flavor, advanced brewing technology, and meticulously designed environments aimed at sensory reset. These factors create a distinct value and a premium experience for those who truly appreciate authentic, origin-driven coffee.
"Taste the Origin" guides everything we do. In these packages:
Hunter: You access and enjoy the original flavors from diverse origins through everyday Specialty Coffee cups.
Specialty Coffee Experience: You are guided to deeply perceive the characteristic notes of the origin through various brewing methods and expert insights.
Discovery: You explore the diversity of different origins conveniently at home, with transparent information helping you understand and appreciate the story behind each bean.
